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Privacy Policy

Last updated: 13 August 2026

Introduction

This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information we collect

We may collect the following types of information:

  • Name and contact details when you submit an inquiry form
  • Email address for communication purposes
  • Project details you provide in consultation requests
  • Technical data such as IP address, browser type, and visit duration
  • Cookie data as described in our Cookies Policy

How we use your information

We use your personal information for the following purposes:

  • Responding to your inquiries and consultation requests
  • Providing quotes and project proposals
  • Managing ongoing projects and client relationships
  • Improving our website and services
  • Complying with legal obligations

Legal basis for processing

We process your personal data based on:

  • Your consent when you submit forms or accept cookies
  • Contractual necessity when providing services you've requested
  • Legitimate interests in operating and improving our business
  • Legal obligations under UK law

Data sharing

We do not sell your personal information to third parties. We may share your data with:

  • Service providers who assist in our operations (email services, hosting providers)
  • Professional advisors such as lawyers and accountants
  • Regulatory authorities when required by law

Data retention

We retain your personal information only as long as necessary for the purposes stated in this policy or as required by law. Inquiry data is typically kept for two years unless you become a client, in which case project records are retained for seven years.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information in certain circumstances
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

Security measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Contact regarding privacy

For questions about this privacy policy or to exercise your data protection rights, contact us at: [email protected]

Changes to this policy

We may update this privacy policy periodically. Significant changes will be communicated via our website.

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Disclaimer

Information provided is for general guidance only. Specific project outcomes may vary based on property conditions and individual requirements. Always consult with qualified professionals before making renovation decisions.

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